Forget outdated copper wires and traditional
telephones, VoIP is a flexible cloud-based solution that allows businesses to
make phone calls anytime, anywhere using a computer or device with an internet
connection. For small and medium businesses that have been looking at this for
their company communications, but are concerned about the cost implications, a managed IT
services provider can help with a bespoke, affordable solution. In almost
all scenarios, a VoIP solution saves businesses hundreds to thousands of
dollars over traditional phone services.
VoIP is a phone service that’s delivered over the internet. It is the
technology used to convert a user’s voice into a digital signal, allowing users
to make calls directly from a computer, VoIP phone or a data-driven device,
such as a mobile phone. Other terminology used to describe VoIP includes: IP
telephony, broadband telephony, internet telephony or broadband phone service.
How VoIP Works
VoIP
technology uses packet-switched protocols which puts voice signals into packets
(like an electronic envelope) and transmits these packets over any
VoIP-compatible network. In this way, the
technology allows for traditional telephone services to operate over computer
networks. It is much more efficient and as such allows for more information to
be carried over the network. It offers advanced applications that allow a
company to respond quickly to changes as well as enhancing the productivity of staff
members.
A good
VoIP solution will unify the communications of a business – including phone
calls, voice mail, email, web conferences and more and deliver them to
employees via their handset, or to their mobile phone. A managed IT services
provider will take the time to understand your business’s specific requirements
and will develop a VoIP solution to fulfil these requirements.
The Advantages of Using VoIP
The three
main benefits to using VoIP include lower call costs, flexible features and
service mobility, and the simplification of conference calls. A managed IT
services provider will be able to give you a more comprehensive outline of the
top benefits.
Lower Cost per Call
Using traditional lines, when a call is placed, that line is taken up by those two
callers. Since there is a limit on how many
lines can be installed, calls (especially
if they are long-distance) are expensive. Using VoIP which works over an
internet connection to relay call data which makes domestic and international
calls a lot cheaper.
Flexible Features and Service Mobility
VoIP allows for productivity on the go. For
employees that are often on the road, for example,
they could read voicemail-to-text transcriptions in their email inbox, forward
messages and voicemails to be actioned by
a colleague. Many features can be added
according to the needs of a particular business, and there are no physical limitations.
Simplified Conference Calls
Because calls are made using a converged
data network rather than dedicated phone
lines, the creation of (and participation in) conference calls is made that much easier.
Rather than having to pay for the
additional functionality of being able to host multiple callers for a
conference, employees can use the
already-included conference call service. Video conferencing is also easier,
allowing staff members to communicate face to face with colleagues and clients
wherever they are.
How Mobile Computer Services Can Help
Competing against larger companies can be a
challenge without the rights tools. Mobile
Computer Services in Raleigh offers managed IT services for small to medium
businesses at an affordable price. Their range of services includes VoIP system
implementation giving smaller businesses
access to enterprise-level telecommunications systems. These systems have top
of the range features and optional add-ons that until now have not been
available for smaller companies due to their high price point.
VoIP systems from Mobile Computer Services
deliver peace of mind through reliable, quick connections and high-quality
audio and video for conferencing. VoIP offers savings on costly phone bills, as
well as enhancing productivity and communications.
Mobile Computer Services offers computer
support and managed IT services for small and medium-sized businesses looking
to outsource their IT requirements. As a managed
IT service provider, in addition to VoIP services, they offer a full range of
IT outsourcing including network services, business continuity planning, IT
consulting, security, office moves, email protection, and hardware as a service.